![]() Connecting your PagerDuty account to your Slack workspace ensures that the PagerDuty bot is present and that PagerDuty slash commands can be executed from any Slack channel. On the Slack Workspaces mapping screen, click Connect a new Workspace to connect your PagerDuty account to your Slack workspace.If prompted, click Authorize Integration.In PagerDuty, navigate to Integrations Extensions. First, you will map your PagerDuty account to your Slack Workspace.You need to be a workspace admin or owner.The Slack integration is supported for both US and EU service regions.If some employees in your organization do not have PagerDuty licenses, but you would like them to be able to trigger PagerDuty incidents, you can create an incident trigger Slack workflow to enable this action.Other actions, such as acknowledging, resolving, viewing incident details, adding a note, escalating or running a Response Play follow the PagerDuty user permissions for each action. In other words, all Slack users who have mapped their Slack and PagerDuty accounts can trigger incidents from the Slack interface. Using the Integration: In order to use the Slack slash command /pd trigger to trigger a PagerDuty incident, you must have a PagerDuty user license.Slack Connection Management: Once your PagerDuty account has been mapped to your Slack workspace (see above) Team Managers, Admins and Account Owners can add a Slack channel connection to a PagerDuty service.This includes mapping your PagerDuty account to your Slack workspace. ![]()
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